- Conduct an analysis of the financial and operational performance of the company
- Revise the organisational structure and prepare job descriptions
- Prepare a Financial and Operational Performance Improvement Programme (FOPIP)
- Improve tariff setting, increase revenue collection, and reduce non-revenue water
- Support the implementation of FOPIP and conduct training events
- Introduce technologies for preparing water balances and measuring water losses
- Assist in preparing IFRS financial statements and support annual audits
- Develop and adopt a medium-term Corporate Development (Business) Plan
- Introduce a modern computerised Financial Management Information System
- Draft a performance-based Public Service Contract and support its signing
- Assist with the implementation of the Environmental and Social Action plan
- Design and implement a Stakeholder Participation and Communication Programme