- Develop a performance-based service agreement for reducing non-revenue water
- Prepare a set of key performance indicators for the agreement
- Design incentives and penalties to underpin the agreement
- Conduct analysis and modelling to determine a baseline for non-revenue water
- Draft tender documentation and prepare tender evaluation criteria
- Aid with the tendering process and the selection of a service contractor
- Finalise and negotiate a contract with the successful contractor
- Deliver training in contract monitoring and performance measurement