- Make a detailed assessment of the trolleybus infrastructure and identify investment needs
- Identify appropriate measure to rehabilitate the power supply system to allow the optimal use of the available fleet
- Improve operations and maintenance planning to facilitate optimal use of resources and assets
- Introduce an annual business planning process to promote effective and efficient operation of the company in future years
- Prepare and implement a detailed operations plan and a fleet and infrastructure maintenance and repair programme
- Draft and sign a Public Service Contract between the company and the city, including performance targets and a mechanism for subsidies