- Conduct an analysis of the financial and operational performance of the company
- Prepare a Financial and Operational Performance Improvement Programme (FOPIP)
- Improve tariff setting, increase revenue collection, and reduce non-revenue water
- Support the implementation of FOPIP and conduct training events
- Develop and adopt a medium-term Corporate Development (Business) Plan
- Introduce a modern computerised Financial Management Information System
- Draft a performance-based management contract to appoint a private operator
- Assist with the tendering of the performance-based management contract
- Design and implement a Stakeholder Participation and Communication Programme