- Explore attracting a private operator to manage the utility
- Implement a Financial and Operational Performance Improvement Programme
- Draft a Public Service Contract between the City and the Company
- Introduce an effective financial and management reporting systems
- Support the implementation of the Environmental and Social Management Plan
- Prepare and implement a Stakeholder Participation Programme
- Draft a Corporate Business Plan and support its adoption and implementation
- Design a Capacity Building Programme and provide staff training
- Draft and facilitate the adoption and implementation of a tariff methodology
- Introduce policies for protecting vulnerable consumers and gender equality