- Design a Financial and Operational Performance Improvement Programme
 - Implement an IFRS financial reporting and accounting system
 - Define a management reporting system based on Key Performance Indicators
 - Improve revenue protection and collection processes and systems
 - Advise on tariff setting policy and introduce cost-recovery tariffs
 - Prepare a medium-term business plan – Corporate Development Plan
 - Draft and introduce a Public Service Contract
 - Prepare a stakeholder participation and city support programme
 - Assist in the implementation of the Environmental and Social Action Plan
 

