- Design a Financial and Operational Performance Improvement Programme
- Implement an IFRS financial reporting and accounting system
- Define a management reporting system based on Key Performance Indicators
- Improve revenue protection and collection processes and systems
- Advise on tariff setting policy and introduce cost-recovery tariffs
- Prepare a medium-term business plan – Corporate Development Plan
- Draft and introduce a Public Service Contract
- Prepare a stakeholder participation and city support programme
- Assist in the implementation of the Environmental and Social Action Plan