- Introduce a set of Key Performance Indicators for performance measurement
- Conduct a diagnosis of the current financial and operational performance
- Implement a Financial and Operational Performance Improvement Programme
- Identify priority investments for the modernisation of the network and metering
- Develop and help adopt a Medium-term Corporate Development Plan
- Design and introduce a Management Information System
- Harmonise the company’s financial reporting system with IFRS
- Draft a performance-based Public Service Agreement
- Oversee the implementation of the Environmental and Social Action Plan
- Provide capacity development support and conduct staff training